With our installation service, you need to book into our measurer’s diary and have the work quoted before work is commenced. We will then send our installer to complete the work at a later date. Payment will be due at the completion of work.
If using our supply only service, a 50% deposit will be required and full payment will be due at the end of work. We encourage you to bring in the old part or product for two reasons if this is not possible then measurements and photos may be required. the reasons are as follows:
If you would like to buy replacement parts and we do not have them in stock, we can sometimes order them in. This can require time and research to identify and source the part you need. This search may not be successful, as some older parts are no longer produced. You may need a new product. If you have a part which needs to be ordered in and you need it ASAP, we may need to charge you the delivery fee that our suppliers charge us. If you can wait for the delivery of the part and the supplier is one of our normal suppliers, we can get the part delivered with our normal deliveries and will not charge you this fee.
If you’re using the full service option and the measurer recognises that parts cannot be sourced, then the measurer will measure, design and quote for new products whilst there.
Yes, depending on the damage of course. Repairs and remakes can be done either on-site or at our factory. Simple and common repairs include re-meshing your screens or making like products when yours have passed their used-by dates. Before any repair work, we’ll inspect the products you have bought us. If we notice something which would be unwise to repair (such as corrosion) and believe it’s best to remake the product, we’ll let you know before we attempt any repair work. We can also provide parts for those who are wishing to do their own repair work.
We are happy to provide a service where we can visit your home and our installer will inspect, fix or replace your lock, or adjust your door to get it functioning again. We can also provide parts for you to do it yourself.
No, we don’t. Usually, these products are well past their used-by dates and therefore are not worth salvaging. This is mostly due to breakage and/or damage which made them unsuitable for their intended purpose in the first place. We can offer you new parts and sections to create your projects if you are not looking for made–up products. Please contact us for more information.
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